Returns
Returns Policy
At Serenity by San, we take great pride in our handmade soaps and skincare products, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our returns policy below.
Return Eligibility:
We accept returns within 7days of your purchase date.
To be eligible for a return, products must be unused, unopened, and in their original packaging.
Non-Returnable Items:
Due to the nature of our products, we cannot accept returns on opened or used items for hygiene and safety reasons.
Return Process:
1. To initiate a return, please contact our customer service team at serenitybysan22@gmail.com with your order number and the reason for the return.
2. We will provide you with instructions on how to return your item.
3. Please ensure that you securely package the item to prevent damage during shipping.
Refunds:
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If approved, your refund will be processed back to your original payment method within a specified number of days, depending on your bank or payment provider.
Exchanges:
If you received a defective or damaged item, please contact us immediately so we can arrange for an exchange or replacement.
Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped).
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
Thank you for choosing Serenity by San! If you have any questions or need assistance with your return, please don't hesitate to reach out to our customer service team.
At Serenity by San, we take great pride in our handmade soaps and skincare products, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our returns policy below.
Return Eligibility:
We accept returns within 7days of your purchase date.
To be eligible for a return, products must be unused, unopened, and in their original packaging.
Non-Returnable Items:
Due to the nature of our products, we cannot accept returns on opened or used items for hygiene and safety reasons.
Return Process:
1. To initiate a return, please contact our customer service team at serenitybysan22@gmail.com with your order number and the reason for the return.
2. We will provide you with instructions on how to return your item.
3. Please ensure that you securely package the item to prevent damage during shipping.
Refunds:
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If approved, your refund will be processed back to your original payment method within a specified number of days, depending on your bank or payment provider.
Exchanges:
If you received a defective or damaged item, please contact us immediately so we can arrange for an exchange or replacement.
Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped).
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
Thank you for choosing Serenity by San! If you have any questions or need assistance with your return, please don't hesitate to reach out to our customer service team.